eljl Casino Privacy Policy

eljl Casino ("eljl," "we," "us," or "our") operates the online gaming platform accessible at eljl.org. As a data controller, eljl is responsible for the personal information we collect from you and is committed to protecting your privacy in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.

This Privacy Policy applies to all personal data collected through the eljl website, mobile platform, customer support channels, and any other touchpoints through which you interact with eljl. By registering an eljl account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

eljl collects the following categories of personal data from its members and website visitors:

eljl does not collect sensitive personal information (as defined under the DPA 2012) beyond what is strictly necessary for identity verification and regulatory compliance purposes.

eljl collects personal data through the following means:

• Direct interactions: When you register an eljl account, complete KYC (Know Your Customer) verification, make deposits or withdrawals, contact our support team, or participate in promotions.
• Automated technologies: As you navigate the eljl Platform, we automatically collect technical data through cookies, web beacons, server logs, and similar tracking technologies.
• Third-party sources: We may receive data about you from identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention agencies, and PAGCOR where required for regulatory compliance.
• KYC verification: During the mandatory identity verification process, you will be asked to submit copies of government-issued identification documents and, in some cases, a selfie or proof of address document.

eljl uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your eljl account, including processing deposits, withdrawals, and bonus claims.
• Identity verification: To verify your age (21+) and identity in compliance with PAGCOR regulations and anti-money laundering (AML) requirements.
• Service delivery: To provide you with access to eljl's games, promotions, and customer support services.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, multi-accounting, bonus abuse, and other prohibited conduct.
• Regulatory compliance: To fulfill our obligations under Philippine law, including reporting requirements to PAGCOR, the Anti-Money Laundering Council (AMLC), and the NPC.
• Responsible gaming: To monitor gaming patterns and proactively identify members who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional communications about eljl offers and new games.
• Platform improvement: To analyze usage patterns and improve the eljl Platform's performance, user experience, and game offerings.

Under the Data Privacy Act of 2012, eljl processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you (i.e., to operate your eljl account and deliver gaming services).
• Legal obligation: Processing required to comply with Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and NPC requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

eljl does not sell your personal data to third parties. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment processors: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals.
• Identity verification providers: Third-party KYC service providers engaged to verify your identity and age.
• Game providers: Software providers whose games are hosted on the eljl Platform, to the extent necessary for game delivery and fairness auditing.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies, where required by law or regulatory obligation.
• Fraud prevention agencies: Third-party services used to detect and prevent fraudulent activity on the eljl Platform.
• IT and cloud service providers: Providers of hosting, data storage, and cybersecurity services engaged by eljl, subject to strict data processing agreements.

Any third party with whom eljl shares your data is contractually required to process it only for the specified purpose and in accordance with applicable Philippine data protection laws.

eljl retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

Specifically:

• Active account data is retained for the duration of your eljl membership.
• Transaction and financial records are retained for a minimum of five (5) years following the transaction date, in compliance with AMLC and PAGCOR record-keeping requirements.
• KYC and identity verification documents are retained for a minimum of five (5) years following account closure.
• Support communications are retained for two (2) years from the date of the last interaction.
• Marketing consent records are retained until you withdraw consent, plus one (1) year thereafter for compliance documentation purposes.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with eljl's data disposal procedures.

eljl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, eljl will notify the NPC and affected members in accordance with the timelines prescribed under the DPA 2012 and NPC Circular 16-03.

eljl uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use the eljl website.

We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function. These cannot be disabled. They include session authentication cookies and security tokens.
• Functional cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming limits you have set on your eljl account.
• Analytics cookies: Help us understand how members use the eljl Platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Marketing cookies: Used only where you have given explicit consent, to deliver relevant promotional content about eljl offers and new game releases.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling strictly necessary cookies may affect the functionality of the eljl Platform. For marketing cookies, you may withdraw consent by contacting [email protected].

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by eljl:

• Right to be informed: You have the right to know what personal data eljl collects about you and how it is used, as described in this Privacy Policy.
• Right of access: You may request a copy of the personal data eljl holds about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data in your eljl account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to eljl's legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe eljl has not handled your personal data in accordance with the DPA 2012.

The eljl Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. eljl does not knowingly collect personal data from individuals under the age of 21.

If eljl becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data in question, and report the matter to PAGCOR as required. If you believe a minor has registered an eljl account, please notify us immediately at [email protected].

Age verification is a mandatory step in the eljl registration process. We reserve the right to request additional documentary proof of age at any time and to suspend accounts pending verification.

eljl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine laws, or NPC regulations. When material changes are made, we will notify registered members via email or a prominent notice on the eljl Platform prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when this Privacy Policy was most recently revised. We encourage you to review this page periodically to stay informed about how eljl protects your personal data. Your continued use of the eljl Platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or eljl's data processing practices, please contact our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.